Refund policy

Refund & Return Policy

We want you to be happy with your order. If something isn’t right, reach out and we’ll do our best to make it right.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, unopened, and in their original condition and packaging. Products that have been used, altered, damaged after delivery, or removed from packaging and used on the water are not eligible for return.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong product.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and photos of the item and packaging so we can get the issue taken care of as quickly as possible.

If the mistake was on our end, we’ll make it right.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Used or opened fishing tackle or lures
  • Custom or personalized products
  • Gift cards
  • Clearance or final-sale items
  • Items damaged through normal use, misuse, or improper storage

Refunds

Once your return is received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you need a different item, color, or size, please contact us. Exchanges are subject to product availability.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery.

If your package appears to have been lost in transit, contact us and we’ll help however we can with the carrier.

Questions?

Have a problem with your order? Reach out to us with your name and order number, and we’ll work with you to get it sorted out.